Position Overview

The Customer Support Specialist will support our sales team with processing all inbound sales orders and handling any issues, shortages, tracking and updates related to these orders. This role will manage the sales portion of all returns. Using email, phones and in person communication are core elements of this position. Delivering the highest level, and most professional customer service are critical for success in this role.

Position Responsibilities

• Entering and acknowledging all new purchase orders
• Follow up with fulfillment requests from customers and distributors
• Manage all order issues such as damaged items, shortages, tracking & delays
• Contacting customers to process returns and exchange orders
• Investigate and solving customer issues with orders
• Providing installation and product technical support to customers
• Using phone, email and website chat to communicate with customers
• Working with internal departments to come up with solutions
• Other duties assigned to this role

Position Requirements

• Team player who thrives in a fast-paced environment 
• Excellent communicator (Verbal and written)
• Going above & beyond to exceed customers’ expectations
• Confident and capable in getting customers the right answer – fast & accurate
• Attention to detail at the highest level
• Proficient in Microsoft Office, specifically Excel; CRM knowledge a plus
• Ability to multi-task & think out of the box
• Basic knowledge of automotive suspension a plus
• Working cross-functionally with sales, marketing, fulfillment and accounting teams
• Willingness to learn & grow within our company

 Ideal Candidate: 

• High performance individual
• Outgoing personality with a can-do, positive attitude
• Organized and an expert at time-management
• Be able to develop innovative and effective solutions to administrative and operational challenges.
• Have strong communication skills and a customer service focus that will build trust, inspire and motivate others by example, promote teamwork, and unite the team with a shared sense of purpose & drive.

Position Qualifications:

Education:

High School Diploma or equivalent

Experience:

4+ years experience in a high-level customer support/customer experience role (Automotive segment preferred)

Work Environment:

• Office Setting
• Team environment

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 30 pounds.

About Aldan American

Aldan American is the professional’s choice for high-quality performance suspension system upgrades and parts, including shock absorbers, coilovers, and suspension kits, designed for racing, street-performance, and vehicle-specific applications. Aldan American’s products are designed, tested, and made in the U.S.A. Aldan American is a team of automotive enthusiasts who specialize in high-performance coilover and suspension system upgrades. From the first-time builder to the professional racer, Aldan American is ready to help you achieve your suspension goals.

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