PURPOSE Oversee and execute logistics, operations, communication for membership related events and projects. Serve as lead on Membership projects, customer service, manage activations, develop a member journey on the website and onboarding. Collaborate on the development of membership marketing materials for purposes of recruitment and engagement efforts. RESPONSIBILITIES AND AUTHORITY Oversee and make decisions regarding SEMA’s Customer Service:  Manage customer service front desk, phone coverage and support.  Report and share trending data from calls/ emails that come in. Oversee hardship plan when needed.  Responsible for membership recruitment, including contacting prospecti