The eCommerce Support Specialist is an important role within the Pronto Network’s eCommerce/IT Dept. The position is responsible for customer service functions including answering phone calls, emails, online messages, completing support tickets, processing orders, helping customers and suppliers, attending weekly staff meetings, activity reporting, and escalating issues, when appropriate, to management. The specialist will also be expected to QC the company’s software and report any software issues or bugs to the Supervisor or Director. Responsibilities: Process incoming orders from customers, marketplaces, and company-owned web sites Work with multiple teams to ensure continuity between suppliers, customers, and co-workers Identify