Position: Key Account Manager - Service Dealer Network
Reports To: Sales Manager
As a Key Account Manager, you will effectively engage and motivate customers, both current and previous, to grow relationships and ensure loyalty. There is a need for an effective communicator, someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns.
Our sales are ongoing and relationship based. In general, this is a position where guidelines, structure and established policies must be followed closely, while working with and for others. You will be working in an environment based on teamwork, respect, performance, and responsibility. We have a structured selling process to help guide your workflow.
Communicate effectively on the telephone and face-to-face with a large assortment of people, aligning work hours with that of different states and time zones.
Active and purposeful selling of DIPACO/DTech products. Increase sales per transaction by cross-selling, up-selling or add-on sales as well as promotional sale items.
Follow company policies and procedures, and meet both personal and company goals.
Determine customer needs and expectations in order to “help grow their business” based on cost, availability, need, profitability and/or specifications.
Educate customers on new products, services or benefits available to them.
Travel an average of one week per month.
Daily interactions with customers and other DIPACO employees, from all departments, to ensure a phenomenal customer experience.
Working with and through others, especially in a helping role.
DIPACO is a team environment where you must be willing to jump in and roll up your sleeves to help out when necessary.
No prior knowledge of diesel products or the industry is necessary, but is a plus. We will provide training of our products as well as company accountability and work management software.
Proficiency and responsibility in using personal computer, common office equipment, and software.
Independently prepare for and organize day to day workflow and travel schedule.
Exceptional phone etiquette and both verbal and written communication. Very socially focused; “how can I help you?” attitude. Must be ready to take the lead and communicate with confidence.
There is a need for persuasive, relationship-based “selling” (rather than “telling”) communication style.
Ability to be flexible as each day is different from the next, especially in personal interactions.
Ability to be successful in a fast-paced environment while having multiple projects going simultaneously to meet specific deadlines.
Bilingual is a plus.
High School Diploma or equivalent
Two (2) years sales experience in relationship based selling
Experience with CRM products is a plus
Proficiency with social networking sites and profiles
You will be given an existing customer base to maintain and grow. You will receive a competitive salary, and bonus plan opportunities.
Employee Stock Ownership Plan
Company-provided health plan
Employment with a firm committed to the core values of:
DIPACO has been involved in the diesel parts aftermarket since 1948. For the first 20 years our focus was on engine parts, beginning with Detroit Diesel and moving into parts for Buda and Allis-Chalmers engines. Beginning in the mid-1960s DIPACO began its journey into supplying fuel injection parts.For 50 years now DIPACO has been providing fuel injection parts and the resulting business opportuni...ties to fuel injection repair shops throughout North America, and the world. Many fuel injection repair shops are now into third generation owners who may not be aware of the significant business opportunities DIPACO has helped fuel shops develop over these 50 years. Over the next few months we will discuss fuel systems DIPACO has been involved with, some of which may have been forgotten, as well as highlight our plans to support the fuel injection repair industry for the next 50 years.