Light Duty – Autos, Heavy Duty, Performance Vehicles
In this role, you will provide product quality and engineering support for customer related concerns and issues relating to products supplied by Standard Motor Products.
Specific responsibilities include: * Investigate and issue reports on the cause of common product returns and resolve quality concerns with Catalog, Resale, Engineering, and Manufacturing departments. * Generate, issue, and track product correction documents. * Log quality concerns and provide detailed analysis. Maintain database entries and report on evaluation status. * Generate warranty return trend reports for SMP Management. * Consolidate corrective action reports from various SMP locations. * Support ISO9001 compliance & registration. * Provide product and quality support to customer inquiries. * Evaluate and disposition potential supplier’s product. * Evaluate and disposition discrepant product from suppliers. * Work with suppliers to implement design changes and corrective action plans as required. * Communicate with buyers, suppliers, online customers, and other departments and divisions by telephone, e-mail, and in person. * To qualify, you must have an Engineering or Technical Degree (Quality, Automotive, Electrical or Mechanical), and possess excellent verbal, and written communication skills. * Minimum of 3 years full-time work experience. * Certification in Quality Engineering a plus. * Experience in technical writing, supplier quality, failure analysis, automotive parts or service is a plus. * Proficiency in Microsoft® Word and Excel is required.
Internal Number: 284/238
About Standard Motor Products
Established in 1919 and traded on the NYSE, Standard Motor Products, Inc., (SMP®) is a leading independent manufacturer, distributor and marketer of replacement parts for motor vehicles in the automotive aftermarket industry, with an increasing focus on the original equipment and original equipment service markets.Organized into two major operating segments, SMP® supplies independent professional automotive technicians and do-it-yourselfers with high-quality replacement parts for engine management and temperature control products for domestic and import vehicles.We distribute through traditional and non-traditional channels under our own brand names, such as Standard®, BWD®, TechSmart®, Intermotor®, Hayden®, ACI®, Four Seasons®, and through private labels.