Schaeffler, a dynamic global automotive and industrial supplier, is seeking a
Technical Service Representative - Bearings and Seals
to support our Automotive Aftermarket location in Valley City, Ohio, 20 miles southwest of Cleveland
The position of Technical Service Representative is responsible for providing technical assistance to customers through communication via the technical hotline call center and email communication. This position will be responsible for:
Having the ability to identify parts, specifications and provide general information for applications of passenger vehicles, light-duty trucks, some agricultural equipment and various other applications.
Having the ability to professionally and effectively interface with customers and coworkers.
Possessing positive and clear language skills on the telephone to assist the customer, installer or end user of Schaeffler products.
Having a strong ability to multitask while on the telephone, computers, applications and other tools and resources in order to support the customer.
Using excellent communication skills with a positive attitude to keep the customer engaged as you work to solve their problem and answer their questions. Positive tone of voice while communicating is key.
This position description is not intended to serve as an exhaustive list of tasks, competencies, prerequisites, or goals. Other tasks or goals may be assigned – either on a temporary or permanent basis – as deemed necessary by company officials. Position descriptions, or the employee’s job, may be modified or changed by the company at any time. This position description should not be considered to be a contract of employment.
Technical degree or college education or equivalent, in Automotive Technology highly preferred
ASE Certified in: A4 Suspension and Steering, A5 Brake Systems,
*Also preferred: A1 Engine Repair, A3 Manual Drivetrain and Axle, A6 Electrical/Electronic Systems
Minimum 5 years hands-on experience in automotive drivetrain repair and vehicle suspension and chassis systems
Automotive diagnosis repair experience on multiple brands and models of vehicles
Knowledge in manual drivetrains and axles a plus
Experience with Microsoft Office
Prior Technical Service or Customer Service a plus
Schaeffler is an Equal Opportunity Employer/Minorities/Females/Disabled/Veterans
Schaeffler, a global automotive and industrial supplier, is seeking a qualified, dedicated individuals to support Schaeffler Automotive Aftermarket's location in Valley City, Ohio, 20 miles southwest of Cleveland.